#40-1. People in any organization will tend to treat new concepts and ideas as follows: 5% will accept immediately, 25% will lean towards acceptance, 60% will wait and see if it seems okay, 10% will never accept anything.
#40-2. What gets measured gets done; what gets recognized gets done even better.
#40-3. There are two types of people who can tell you the truth about yourself: an enemy who has lost his temper and a friend who loves you dearly.
The 5% early adopters tend to get ignored but they along with the 25% "almost-adopters" must be nurtured as evangelizers, who can help in converting the cautious 60%. The 10% nay-sayers tend to get too much attention, they must be largely ignored, only their impact has to be contained.
More and more research is proving that managers and parents are being too stingy with praise and recognition.
I like the learning value implied in the third quote. We could train ourselves to glimpse the truth brought out by an angry enemy.