Monday, July 9, 2007

i-TFTD #28

i-TFTD #28

#28-1. To increase fear - wait, put off, postpone. To fight fear, act.
-David J. Schwartz

#28-2. Winners are those people who make a habit of doing the things losers are uncomfortable doing.
-Ed Foreman

#28-3. What one does is what counts and not what one had the intention of doing.
-Pablo Picasso

Action orientation, especially aimed at completion of the boring, the unpleasant and the difficult, is a key characteristic of successful persons. We are told it can be cultivated as a habit.

How many times we end up explaining what we meant to do, what we thought, what we attempted, what assumptions drove our actions etc.? This is a typical mistake seen in a customer support environment. The customer or our managers are initially more interested in knowing what will be done, what needs to be done, how to resolve the issue. The time for analysis of the past circumstances is later, after resolving the issue at hand, when we want to identify preventive action for the future or assign accountability.

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