A couple of interesting snippets.
What Kind of Problem Are You Dealing With?
Zingerman's Training encourages leaders facing challenges to consider what kind of problem they are actually facing. Here's their checklist of questions to begin identifying:
1. Is there already a system in place for performing the task? If not, you have a systems problem. Training won't help until there's a system in place.
2. Is there a system in place that employees know how to use but don't follow? If so, you have a management problem. Leaders need to ensure that existing systems are being used.
3. Is there a system, but employees don't really know what it is or how to use it? If so, you have a training problem.
Many times, training problems are often confused with systems problems, and managers try to replace the "flawed" system. This quick checklist may be a handy way to respond to challenges.
Performance Consulting - why people don't do what you want them to
They don't know how - training problem
They know how but don't - performance problem
Performance Problems include:
-there is no reward for doing the behavior or the system is rewarding some other behavior
-there are disincentives for doing the behavior (using a system that makes what they are doing difficult and annoying, lack of organizational support (resources, lack of clarity of priorities and importance, unclear roles and responsibilites, lousy processes) etc.
-they don't want to or are not interested in doing the behavior.
Such an analysis could also be applied on ourselves when we find we do not feel charged up to do something though we desire the result.